|
General
FAQs
Do
you have a technical service department?
Yes, we have several qualified technicians that can assist you.
You can reach us toll-free at 800-783-8871, e-mail us at technicalservice@velvac.com
or fill in and submit the Technical
Support questionnaire in the Technical Support section of this
site.
How
do I return a part?
All returns must be approved with a Returned Goods Authorization
(RGA) number. This number can be obtained by contacting our Technical
Service Department at 800-783-8871, Ext. 313 or 375. The RGA number
must be clearly marked on your packing list and shipping container(s).
All parts authorized for return under a particular RGA number must
be returned at the same time. Any parts received by Velvac under
an old or closed out RGA will be returned to the customer freight
collect. All authorized returns must be shipped freight prepaid
to:
Velvac,
Inc.
2405 South Calhoun Road
New Berlin, Wisconsin 53151-2709
Some
restrictions and handling charges may apply.
What
is your warranty?
The standard warranty coverage for Velvac parts is twelve months from
the date of sale to the end-user or twenty-four months from date of
manufacture which ever comes first. A longer warranty period may apply
if stated in the current Velvac Parts catalog.
The warranty coverage for the chrome finish on the Velvac chrome plated
recreational vehicle mirrors is twenty-four months from the date of sale
to the end-user or thirty-six months from the date of manufacture which
ever comes first.
This warranty
covers all defects in material or workmanship for new Velvac Products,
which under normal use or service are proven defective after factory evaluation.
If proven defective, Velvac will replace, ground freight pre-paid, with a new
part or issue full credit for the part, plus incoming freight charges. If Velvac
personnel find that a product is not covered under warranty or is found to function
normally, the product will be disposed of per the customer’s request when the Return
Goods Authorization (RGA) number was obtained.
The warranty does not
extend to any products, which have been subject to misuse, accident, improper
application, improper installation or improper maintenance; nor does it extend to
products, which have been repaired or altered outside of Velvac’s plant. Damages
caused by inadequate packaging or mishandling of return shipments is not covered
under warranty. This warranty does not cover charges for installation, labor,
travel, consequential damage, loss of time or other incidental charges.
Broken mirror glass is not warrantable.
Credit or
replacement of the part is the exclusive remedy for products found to be
defective under this warranty. This warranty is in lieu of all other warranties,
including any implied warranty of merchantability or fitness for a particular purpose.
All decisions made by Velvac regarding product warranty are final.
If a Velvac product is claimed to be defective,
the Warranty Procedure should be followed.
Do
you have a product catalog?
Yes, copies can be obtained by requesting one via e-mail at sales@velvac.com,
by calling our customer service department at 1-800-783-8871 or
you can view our on-line
catalog in the Products section of our corporate site.
How
long does it normally take for a product to be shipped?
Standard "stock" items can usually be shipped within 24 hours. Some
custom goods items or large volume orders may require longer lead
times.
What
are Velvac's normal business hours?
Velvac's offices are open for business Monday through Friday from
7:30 A.M. to 4:30 P.M., Central Standard Time.
I
would like to be considered for employment with Velvac, Inc. To
whom do I submit my resume?
Resumes can be mailed to:
Human
Resources
Velvac, Inc.
2405 South Calhoun Road
New Berlin, Wisconsin 53151-2709
Or
e-mail your resume and cover letter to hr@velvac.com.
How
do I purchase Velvac products?
There are a variety of ways to purchase Velvac products. You can
purchase mirror assemblies and replacement/accessory parts on this
site and have them shipped to you directly by accessing the Order
Online section and either following the mirror photo or make/model
branch to identify exactly the parts you need. The site is secure,
and we accept payment by VISA, MasterCard or C.O.D. You may also
purchase parts direct from us by calling our Technical Service department
at 800-783-8871, through RV dealers and, in some cases, through
the manufacturer of your vehicle. If you choose to call us, please
have your vehicle make/model/year information handy as well as a
detailed description of what you feel you need prior to calling
as it will make it easier for us to identify the part numbers, etc.
you need.
Product
FAQs
I
broke a part of my mirror and do not need a whole new mirror. Can
I get just the part I broke?
In many cases, yes. We sell many components separately so you can
repair, rather than replace, your mirror. Many repair parts can
be found and ordered (if you choose) simply by following the steps
in the Order Online section of this
site, or you can reach technical service at technicalservice@velvac.com.
Do
you have a wiring schematic for my mirror?
Yes, we have detailed schematics, as well as prints, to assist you.
Contact technical service at technicalservice@velvac.com.
Can
I obtain a copy of the Owner's Manual for my mirrors?
Yes, Owner's Manuals, installation and repair instructions are all
available. Contact technical service at technicalservice@velvac.com.
Can
I get replacement glass for my mirror?
Yes, we offer replacement glass for many of our mirrors. Most replacement
glass can be found and ordered (if you choose) simply by following
the steps in the Order Online section
of this site, or you can contact technical service at technicalservice@velvac.com.
What
is the replacement glass part number for my (Model 2015, Model 2020)
mirror?
709411 is the heated replacement glass for the standard head; 709407
is the non-heated glass for the standard head. These glass kits
include the bezel & stick-on convex wedge.
What
vehicles will your Model 2020 mirrors fit?
The Model 2020 mirrors fit the 1992 to current model year E-Series
Ford vans (including the new E-Series vans/cutaways that began shipping
in August 2002), the 1998 to current model year Super Duty F-Series
Ford pickup trucks (F250 to F750), the 1997 to current model year
Chevrolet vans and GMC Silverado pickup trucks. You can find all
available Model 2020 mirrors by arm length, color, options and vehicle
application or a complete list by photo simply by following the
steps in the Order Online section of
this site. You can also click here to see a Model 2020 mirror
chart.
What
is the part number on your "Wedge" convex?
723068
How
can I tell if I have a Model 2015 or a Model 2020 mirror?
The 2015 head has the elbow attached at the bottom of the head;
the 2020 actually has a tube that comes out of the bottom of the
head. Both mirrors "fold-away," but the 2015 only folds toward the
rear of the vehicle. The 2020 folds both toward the front of the
vehicle, and toward the rear. Please click
here for a pictorial view of the difference between the heads;
additional 2015 and 2020 photos can be found in the Order Online
section of this site. Simply click on the Order
Online link at the top or bottom of this page, then click
on Photos (top, center) then on Class
C: Model 2020 for that mirror and Other
Class C for the Model 2015.
How
do I know if I have a standard or deluxe head on my 2020 mirror?
The Standard head is approximately 8.71" wide by 11.37" high, and
has the Wedge stick-on convex. The Deluxe head measures approximately
9.05" wide by 13.62" high, and has a separate full-width 4" by 8"
convex. Please click
here for a pictorial view of the different heads or see the
Order Online section of this site. Simply click on the Order
Online link at the top or bottom of this page, then click
on Photos (top, center) then on Class
C: Model 2020 for different options available on this mirror.
Can
I repair the lower convex portion of my Model 2020 mirror?
The convex repair kit, Part No. 709589, will repair the convex mirror
on the Model 2020 mirror with a deluxe head (kit includes 8" x 4"
heated convex glass, retaining clip, inner housing and actuator/pivoting
mechanism).
How
can I repair the convex on my Model 2025 mirror?
The convex repair kit, Part No. 709589, will repair the convex mirrors
on the Model 2005, Model 2025, Model 2030 and Model 2020 mirrors
with a deluxe head (kit includes 8" x 4" heated convex glass, retaining
clip, inner housing and actuator/pivoting mechanism).
Can
I get the set screw and mounting screw caps for my (Model 2025,
Model 2030) mirror?
The Model 2025 mounting screw caps (package of four) are as follows:
Black Part No. 748329
White Part No. 748328
Chrome Part No. 748327
The
Model 2030 set and mounting screw cap packages are as follows:
Black Part No. 748344 (3 set screw caps, 4 mounting screw caps)
White Part No. 748345 (3 set screw caps, 4 mounting screw caps)
Chrome Part No. 748346 (3 set screw caps, 4 mounting screw caps)
What
is the replacement glass part number for my (Model 2005, Model 2025,
Model 2030) mirror?
709448 is the replacement for the heated upper flat glass; 709449
for the heated lower convex. Both kits include the retaining clip.
Is
the tube at the bottom of my 2025 available as a replacement part?
The tube is actually part of the support plate; this plate mounts
at the "bottom" of the head, and everything inside the head attaches
to it. In "typical" applications (those where the mirror is mounted
right side up), the right side support plate is a 709418-7; the
left side is a 709419-7. Feel free to contact technical service
technicalservice@velvac.com
for more information.
Is
the (Model 2025, Model 2030) head available separately?
Many replacement heads and repair parts can be found and ordered
(if you choose) simply by following the steps in the Order
Online section of this site, or you can reach technical service
at technicalservice@velvac.com.
What
do you mean by base radius?
"Base Radius" refers to the curve of the base on a 2030 bus arm.
Please contact technical service (technicalservice@velvac.com)
for more information.
I
have a National RV product, but the mirrors do not look like the
one pictured in the owner's manual. What series mirror do I have?
The National mirrors are actually modified/inverted Model 2025s.
More information can be obtained by accessing the Order
Online section of this site, clicking on the Class
A RVs tab (top, second to the left) then using the pulldown
menus to select National RV as the manufacturer, the correct model
name and year and then clicking the Next button; you will then get
the part number, description and a photo of the mirror on the vehicle
you specified. You can also get this information by contacting technical
service at technicalservice@velvac.com.
Can
I add marker lights to the existing arms on my Model 2025 mirrors?
No. The existing arms will not accept marker lights.
Is
there a switch kit available for my Model 2025 mirror?
Yes, there is a kit available, part number 747198. This kit includes
the four-way control switch and lighted rocker switch.
The
Superstar was replaced by the Model 2025 mirror. Is the mounting
pattern the same?
No, the Superstar and the Model 2025 have different mounting patterns.
Please contact technical service (technicalservice@velvac.com)
for more information.
How
can I tell the difference between your Superstar and Model 2025
mirrors?
The Superstar has an 7"x8" flat glass with a 7"x4"
convex below. Both pieces of glass are mounted to the same plane
and move together when the mirror is adjusted; the glass pieces
can NOT be adjusted independently. The Superstar is rectangular.
The Model 2025 has an 8"x8" flat glass with a 8"x4"
convex below (except in inverted applications). Both glass pieces
on the 2025 are independently adjustable. The 2025 is not perfectly
rectangular; instead, it tapers up towards the top of the mirror
head. Note that all measurements are approximate.
For a picture of each of these mirrors, please see the Order Online
section of this site, click on Photos
(top, center) then on Class A: Model 2025
for that mirror and Other Class A for
the Superstar.
|
