General FAQs
Do
you have a technical service department?
Yes, we have several qualified technicians that can assist you. You can
reach us toll-free at 800-783-8871, e-mail us at technicalservice@velvac.com
or fill in and submit the Technical Support
questionnaire in the Technical Support section of this site.
How
do I return a part?
All returns must be approved with a Returned Goods Authorization (RGA)
number. This number can be obtained by contacting our Technical Service
Department at 800-783-8871, Ext. 313 or 375. The RGA number must be clearly
marked on your packing list and shipping container(s). All parts authorized
for return under a particular RGA number must be returned at the same
time. Any parts received by Velvac under an old or closed out RGA will
be returned to the customer freight collect. All authorized returns must
be shipped freight prepaid to:
Velvac,
Inc.
2405 South Calhoun Road
New Berlin, Wisconsin 53151-2709
Some
restrictions and handling charges may apply.
What
is your warranty?
The standard warranty coverage is for 12 months from the date of original
installation (there are some exceptions). This warranty covers all defects
in material or workmanship for new Velvac products which, under normal
use or service, are proven defective following a factory evaluation. If
proven defective, Velvac will replace, ground freight prepaid, with a
new part or issue full credit for the part, plus incoming freight charges.
If Velvac finds that a product is not covered under warranty guidelines
or is found to function normally, the product may be returned to the customer
freight collect, or Velvac can dispose of the part(s) at our factory,
based on the customer's request.
If
a Velvac product is claimed defective, a request for Returned Goods Authorization
(see guidelines above) can be made.
This
warranty does not extend to any products which have been subject to misuse,
accident, improper application, improper installation or improper maintenance,
nor does it extend to products which have been repaired or altered. Damages
caused by inadequate packaging or mishandling of return shipments are
not covered under warranty. This warranty does not cover charges for installation,
labor, travel, consequential damage, loss of time or other incidental
charges.
Credit
or replacement of the part is the exclusive remedy for products found
to be defective under this warranty. This warranty is in lieu of all other
warranties, including any implied warranty of merchantability or fitness
for a particular purpose. All decisions made by Velvac regarding product
warranty are final.
Do
you have a product catalog?
Yes, copies can be obtained by requesting one on-line in our request
literature section, by calling our customer service department at
1-800-783-8871 or you can view our on-line catalog
in our Products section.
How
long does it normally take for a product to be shipped?
Standard "stock" items can usually be shipped within 24 hours. Some custom
goods items or large volume orders may require longer lead times.
What
are Velvac's normal business hours?
Velvac's offices are open for business Monday through Friday from 7:30
A.M. to 4:30 P.M., Central Standard Time.
I
would like to be considered for employment with Velvac, Inc. To whom do
I submit my resume?
Resumes can be mailed to:
Human
Resources
Velvac, Inc.
2405 South Calhoun Road
New Berlin, Wisconsin 53151-2709
Or
e-mail your resume and cover letter to hr@velvac.com.
How
do I purchase Velvac products?
There are a variety of ways to purchase Velvac products. Please fill in
and submit the Technical Support questionnaire
in the Technical Support section. Be sure to include your city, state
and zip code as well as any other information that would help us address
your product purchasing needs as quickly as possible, i.e. product you
are looking to purchase and for what type/year of vehicle it is to be
used on.
Product FAQs
I
broke a part of my mirror and do not need a whole new mirror. Can I get
just the part I broke?
In many cases, yes. We sell many components separately so you can repair,
rather than replace, your mirror. Many repair parts can be found in our
on-line catalog by searching
on the part number of the mirror for which you are looking for a replacement
part, or you can reach technical service at technicalservice@velvac.com.
Do
you have a wiring schematic for my mirror?
Yes, we have detailed schematics, as well as prints, to assist you. Contact
technical service at technicalservice@velvac.com.
Can
I obtain a copy of the Owner's Manual for my mirrors?
Yes, Owner's Manuals, installation and repair instructions are all available.
Contact technical service at technicalservice@velvac.com.
Can
I get replacement glass for my mirror?
Yes, we offer replacement glass for many of our mirrors. Please see our
on-line catalog in the Products
section for more information by searching under the mirror part number
in question (replacement glass, if available, will be listed in the descriptive
text.)
What
is the replacement glass part number for my (Model 2015, Model 2020) mirror?
709411 is the heated replacement glass for the standard head; 709407 is
the non-heated glass for the standard head. These glass kits include the
bezel and stick-on convex wedge.
What
vehicles will your Model 2020 mirrors fit?
The Model 2020 mirrors fit the 1992 to current model year E-Series Ford
vans (including the new E-Series vans/cutaways that began shipping in
August 2002), the 1998 to current model year Super Duty F-Series Ford
pickup trucks (F250 to F750), the 1997 to current model year Chevrolet
vans and GMC Silverado pickup trucks. You can find all available Model
2020 mirrors by arm length, color, options and vehicle application or
a complete list by photo simply by accessing the RVs Only area of this
site and following the steps in the Order Online
section. You can also click here to see a Model 2020 mirror chart.
What
is the part number on your "Wedge" convex?
723068
How
can I tell if I have a Model 2015 or a Model 2020 mirror?
The 2015 head has the elbow attached at the bottom of the head; the 2020
actually has a tube that comes out of the bottom of the head. Both mirrors
"fold-away," but the 2015 only folds toward the rear of the vehicle. The
2020 folds both toward the front of the vehicle, and toward the rear.
Please click
here for a pictorial view of the difference between the heads; additional
2015 and 2020 photos can be viewed on-line in the Products
section by searching under keywords "2015" or "2020".
You can also access the RVs Only area of this site, click on Order
Online, choose the Photos tab (top,
center) then click on Class C: Model 2020
for that mirror and Other Class C for the
Model 2015.
How
do I know if I have a standard or deluxe head on my 2020 mirror?
The Standard head is approximately 8.71" wide by 11.37" high, and has
the Wedge stick-on convex. The Deluxe head measures approximately 9.05"
wide by 13.62" high, and has a separate full-width 4" by 8" convex. Please
click
here for a pictorial view of the different heads or see our on-line
catalog in the Products section for more detailed information by searching
under keywords "Standard Head", "Deluxe Head".
Can
I repair the lower convex portion of my Model 2020 mirror?
The convex repair kit, Part No. 709589, will repair the convex mirror
on the Model 2020 mirror with a deluxe head (kit includes 8" x 4" heated
convex glass, retaining clip, inner housing and actuator/pivoting mechanism).
Are
replacement parts available for your air cylinders?
Yes, available replacement parts include front and rear cover kits, piston
cup & shaft kits. Please refer to our on-line
catalog for more information by searching under keyword "cylinder"
and choosing from the list of part numbers.
What
is the maximum pressure rating on your air tanks?
Our air tanks are rated at 150 psi maximum.
What
are the differences between the 320121& 320122 four-way push/pull valves?
The 320121 is a two position valve most commonly used with a double
acting cylinder; the 320122 is a holding type valve for use in applications
where air or vacuum must be isolated, e.g. lift axle air bag.
What
is a Mod Pod?
A Mod Pod is a blind spot hood-mount mirror primarily for medium and
heavy duty trucks, that can be adjusted easily and then locked down
by tightening a set screw.
The gear set in the mounting plate allows adjustment in 12 degree increments.
More
information is available in our on-line
catalog by searching under keyword "Mod Pod".
What
does "RXV" stand for?
RXV is the Velvac trademark for our rear crossview mirror. Designed primarily
for walk-in vans, the RXV allows areas around and behind the rear bumper
of the vehicle to be viewed. The RXV can be viewed in our on-line
catalog by searching under keyword "RXV".
Do
you carry any products other than mirrors?
Yes, we also have air, electrical, hose support, fitting, fuel and vacuum
product lines. All of these products can be found in our on-line
catalog.
Are
your gladhands polarized?
Yes, our gladhands are polarized. Their design does not allow for an emergency
gladhand to be coupled with a service gladhand. Seals are color-coded:
red for emergency, blue for service. We also offer universal (black) gladhands.
Gladhand grips and Glad-Locks are now available as well. See the Gladhands
and Gladhand Accessories in the Air Section of our on-line
catalog for more information.
Do
you carry air brake kits?
Yes, we carry air-over-hydraulic kits that allow an air brake tractor
to pull a trailer with hydraulic brakes. We also carry vacuum-over-hydraulic
trailer brake and tag axle brake kits. More information is available in
our on-line catalog under
the Air and Vacuum sections.
Is
the motor available separately on your Model 2010 West Coast style mirrors?
Yes, the motor, part number 709329, is available separately.
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