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Returns & Returned Materials Authorization (RMA)

All product returns require a Returned Materials Authorization (RMA) number before any merchandise is returned to Velvac. Returns received without an approved RMA may be refused.

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Information Required
To help us process your request as quickly as possible, please include the following in your email:

• Reason for the return
• Velvac invoice number or Customer PO number
• Photos of the product (required for RMA review)
• Your name and preferred contact information
• Item # and Quantity

Return Approval
Once your request has been reviewed, a Velvac representative will contact you with the status of your request and provide return instructions, including your RMA number if the return is approved.

Return Policy

• Most approved returns are subject to a 20% restocking fee.
• Customers are responsible for all applicable return freight charges unless otherwise authorized by Velvac.
• Returns must not be shipped until an RMA number has been issued.
• RMA number must be clearly marked on packaging/ packing list.

Standard "stock" items can usually ship within 2–5 business days. Some custom goods items or large volume orders may require longer lead times. To verify a ship date send your request to orders@velvac.com along with your number. A representative will contact you with the estimated ship date of your product.

Velvac's offices are open for business:

• Monday through Thursday 7:00 A.M. to 4:30 P.M.
• Friday 7:00 A.M. to 4:00 P.M.

Central Standard Time.

Yes, we have detailed schematics, as well as prints, to assist you. Please contact us.